Shipping & Returns
by Brand.

Shipping

Delivery information • Shipping Method: Parcel Service • Shipping Area: A Region • Shipping Rate: Free shipping on orders over $200 / $15 shipping fee on orders under $200 • Delivery Time: 3 - 14 days • Domestic Shipping (Korea): CJ Korea Express, www.cjlogistics.com • International Shipping: UPS, https://www.ups.com/ Customs and Duties • For orders placed from February 2, 2026, 12:00 PM (KST), international shipments will be processed under DDP (Delivered Duty Paid) terms. • Under DDP terms, all import taxes and duties are included, so no additional customs charges will be required upon delivery. • Shipping fees remain the same as before: free shipping on orders over $200, and a $15 shipping fee on orders under $200. • If the recipient refuses the parcel, it will be returned to Korea, and return costs (shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

Return Process & Policy • You must request an exchange/return within 24 hours of receiving your item(s). • The item(s) must arrive at our warehouse within 7 days of receiving. • For exchange/return due to a change of mind, shipping costs will be the responsibility of the customer. • Please note that we do not provide return shipping labels, and you are required to arrange the return shipment yourself. • Please note that if the returned item is randomly selected for customs inspection upon arrival in Korea, any resulting customs duties or inspection fees will be deducted from the refund amount. • Returns that do not follow our policy will not be accepted and will therefore be sent back to the customer. • The item(s) should be in their original condition — not washed or altered in any way. • Refunds will be issued back if the tag, label, or barcode has been removed or damaged. • Refunds will be issued back via your original payment method. • Please note that your financial institution may take up to 10 working days to clear the funds back into your account. • Please email us a photo of the return postage invoice as proof of shipping. • For any inquiries regarding return/exchange, send us Channel Talk. Other • Currently, all C/S of GLOWNY are received only through Channel Talk, footer section on a website. • C/S operating hours: 11:00 AM - 04:00 PM (Mon-Fri) [KST]

Shipping

As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the time indicated below for each country you have not received your order, please contact us via chat here indicating your order number and we will review your order history to find a solution as soon as possible. Scuffers will not be responsible for delivery mistakes caused when the delivery address entered by the customer at the check out does not correspond to the correct delivery address. *During collection Drops, Black Friday Period and Christmas due to high demand concentrated in a few days, it is possible that shipments may suffer some delays. If you wish to cancel an order, you must notify Scuffers by our chat here. Cancellations are only available for orders that have not yet been processed. Scuffers is not responsible for cancellations that could not be processed in time due to the fast preparation of the order.* SHIPPING FEES: Spain (Mainland & Balearic Islands) & Portugal • STANDARD 24/48H - 3,90€ | FREE >100€ Spain (Canary Islands, Ceuta & Melilla) • STANDARD 2-3 DAYS - 10€ | FREE >200€ Eurozone 1 (Germany, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Austria, Belgium) • STANDARD 2-4 DAYS - 4,90€ | FREE > 200€ Eurozone 2 (Estonia, Greece, Latvia, Lithuania, Malta, Cyprus, Croatia, Slovakia) • STANDARD 2-4 DAYS - 8,50€ | FREE > 200€ Norway: STANDARD 2-4 DAYS - 99 NOK | FREE > 2.400 NOK Poland: STANDARD 2-4 DAYS - 20 PLN | FREE > 250€ Denmark: STANDARD 2-4 DAYS - 40 DKK | FREE > 250€ Switzerland: STANDARD 2-4 DAYS - 10 CHF | FREE > 200€ United Kingdom: STANDARD 2-4 DAYS - 10 GBP | FREE > 200£ Sweden: STANDARD 2-4 DAYS - 95 SEK | FREE > 300€ Rest of European Countries: STANDARD 3-6 DAYS - 10€ | FREE > 200€ Canada: STANDARD 5-10 DAYS - 10 CAD | FREE > 400 CAD United States: STANDARD 2-5 DAYS - 10 USD | FREE > 400 USD Mexico: STANDARD 5-10 DAYS - 320 MXN | FREE > 400€ Turkey: STANDARD 5-10 DAYS - 740 TRY | FREE > 400€ Saudi Arabia: STANDARD 5-10 DAYS - 65 SAR | FREE > 400€ United Arab Emirates: STANDARD 5-10 DAYS - 42 AED | FREE > 400€ Iceland: STANDARD 5-10 DAYS - 2.200 ISK | FREE > 400€ South Korea: STANDARD 5-10 DAYS - 17.000 KRW | FREE > 400€ Singapore: STANDARD 5-10 DAYS - 15 SGD | FREE > 400€ Japan: STANDARD 5-10 DAYS - 1.790 JPY | FREE > 400€ Chile: STANDARD 5-10 DAYS - 16.200 CLP | FREE > 400€ Australia: STANDARD 5-10 DAYS - 10 AUD | FREE > 400€ New Zealand: STANDARD 5-10 DAYS - 15 NZD | FREE > 400€ Rest of the World: STANDARD 5-10 DAYS - 20€ | FREE > 400€ Please note that all transit times are approximate and may vary (especially during high-demand periods such as Black Friday and Christmas). They should not be interpreted as exact delivery dates. Scuffers will always work to provide the best possible service for international shipments. However, in exceptional cases beyond our control, an order may be cancelled. In such cases, we will notify you within 24 business hours and issue a refund using the same payment method used by the customer. CUSTOMS So far, Australia, New Zealand, Switzerland, the UK, South Korea, the USA, Japan, Canada, UAE, Saudi Arabia, Singapore, and Mexico are currently the only countries where import taxes are covered by Scuffers Partners S.L. In all other countries, these taxes must be paid by the customer, but we are actively working to expand our tax coverage soon. If, during delivery, the shipping company requests a customs payment and your delivery address corresponds to one of the countries listed above, please contact us through our chat here.

Returns & Exchanges

RETURN & EXCHANGES / ONLINE RETURNS Returns are available worldwide. Depending on your country of origin, you will be able to: 1. Manage it through our partnered courier service (FEDEX / UPS / Correos). Eligible countries: • Spain: Mainland & Balearic Islands • European Countries: Estonia, Greece, Latvia, Lithuania, Malta, Cyprus, Croatia, Slovakia, Germany, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Austria, Belgium, Sweden, Poland, Denmark, Bulgaria, Czech Republic, and Ukraine • International countries: United Kingdom, USA, Jersey, Australia, and Canada 2. Ship it on your own: • Spain: Canary Islands, Ceuta, and Melilla • European Countries: Norway, Iceland, and Switzerland • International countries: Australia, Guernsey, Hong Kong, Israel, Japan, Mexico, New Zealand, Saudi Arabia, South Korea, Singapore, and United Arab Emirates ONLINE EXCHANGES Exchanges are ONLY available for the following countries: • Spain: Mainland & Balearic Islands • European Countries: Estonia, Greece, Latvia, Lithuania, Malta, Cyprus, Croatia, Slovakia, Germany, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Austria, Belgium, Sweden, Poland, Denmark, Bulgaria, Czech Republic, and Ukraine • International countries: United Kingdom, Jersey, and USA FEES FOR RETURN & EXCHANGE 1. UPS/Correos: • Spain (Mainland & Balearic Islands) & Portugal: Returns: 4€ | Exchanges: First one free / Following ones: 4€ • European Countries (Austria, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Hungary, Poland, Sweden, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Greece, Latvia, Lithuania, Malta, Slovakia, Cyprus, Slovenia): Returns: 15€ | Exchanges: 10€ • Poland: Returns: 12€ | Exchanges: 8€ • International (UK, USA, Australia, Canada, Jersey): UK: 15£ / 10£ | USA: 15$ / 10$ | Others: 30€ 2. Ship on your own: Cost depends on the selected shipping company for Spain (Canary Islands, Ceuta & Melilla), European (Norway, Iceland, Switzerland), and International (Australia, Guernsey, Hong Kong, Israel, Japan, Mexico, New Zealand, Saudi Arabia, South Korea, Singapore, UAE). *To carry out your Return or Exchange, please use the following link: CLICK HERE RETURN & EXCHANGE CONDITIONS Items purchased from SCUFFERS must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. *Mystery Products (Mystery Hoodie & Mystery T-shirt) cannot be exchanged or returned. In order to receive a refund, items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment or purchase in-store. *During special periods such as Black Friday and Christmas, the return and exchange period will be extended from November 25th to January 18th. Please note: the shipping costs of the initial order will not be refunded. Some items, such as keychains, jewelry, underwear & socks cannot be returned. OUTLETS & POP-UPS POLICY • Returns: Items purchased during Pop-ups or in the Outlet Stores will NOT be refunded. • Exchanges: Only size or garment exchanges will be possible on the dates on which the Pop-up or Outlet Store is open.